PENGARUH MANAJEMEN FUNDRAISING DAN KUALITAS PELAYANAN TERHADAP KEPERCAYAAN MUZAKKI PADA WAHDAH INSPIRASI ZAKAT CABANG KALIMANTAN TIMUR

Riyani Riyani

Abstract


This study aims to determine the effect of fundraising management and service quality on muzakki trust. This research was conducted at Wahdah Inspirasi Zakat (WIZ) East Kalimantan branch with a total sample of 92 respondents. Collecting data in this study using a questionnaire distributed to respondents. The results showed that 92 respondents obtained a correlation coefficient (R) of 0.766, which means that the relationship between the independent variable and the dependent variable is strong. The coefficient of determination (R2) obtained is 0.586 or 58.6%, which means that the influence of fundraising management variables and service quality is 58.6% on Muzakki's trust and 41.4% is influenced by other variables. The F test obtained is very significant, the effect of fundraising management and service quality on muzakki's trust is 63,116> 3,10, there is a simultaneous significant effect on muzakki's trust. The t test (partial) on the fundraising management variable on Muzakki's trust was 1.307 <1.986, which means that fundraising management did not have a significant effect on Muzakki's trust, while the t (partial) test on the variable service quality on Muzakki's trust was 8.387 <1.986 which This means that the quality of service has a significant effect on Muzakki's trust.

Keywords


Fundraising Management; Service Quality; Muzakki Trust

Full Text:

PDF

References


Abidah, A. (2016). Analisis strategi fundraising terhadap peningkatan pengelolaan ZIS pada lembaga amil zakat kabupaten ponorogo. Kodifikasia, 10(1), 144946.

Affandy, F. F., Djalaluddin, A., & Munir, M. (2018). PRAKTIK DAGANG WILAYAH PERBATASAN RI–PAPUA NEW GUINEA (Perspektif Ekonomi Islam). Islamic Economics Quotient: Journal of Economics & Business Sharia, 1(2).

Furqon, A. (2012). Praktik Wakaf Uang di Bank Syariah Mandiri. Al-Manahij: Jurnal Kajian Hukum Islam, 6(1), 113-128.

Ningrum, E. (2016). Pengembangan sumber daya manusia bidang pendidikan. Jurnal Geografi Gea, 9(1).

Pratama, Y. C. (2015). Peran zakat dalam penanggulangan kemiskinan (Studi kasus: Program zakat produktif pada Badan Amil Zakat Nasional). Tauhidinomics: Journal Of Islamic Banking And Economics, 1(1), 93-104.

Purwanti, D. (2020). Pengaruh zakat, infak, dan sedekah terhadap pertumbuhan ekonomi Indonesia. Jurnal Ilmiah Ekonomi Islam, 6(1), 101-107.

Rahmayanti, A. (2014). Efisiensi Lembaga Amil Zakat Dalam Mengelola Dana Zakat di Indonesia (Studi Kasus: PKPU, Rumah Zakat, dan BAMUIS BNI).

Suma, M. A. (2013). Zakat, Infak, dan Sedekah: Modal dan Model Ideal Pembangunan Ekonomi dan Keuangan Modern. Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah, 5(2).




DOI: http://dx.doi.org/10.54144/jadbis.v9i4.6344

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Jurnal Administrasi Bisnis Fisipol Unmul

 

3rd Floor, Faculty of Social and Political Siences
Department of Bussines Administration 
Jl. Muara Muntai Kampus Gn. Kelua Samarinda 75411
Phone: +62 812 18880540
E-Mail: jadbis@fisip.unmul.ac.id 

Creative Commons License
Jurnal Administrasi Bisnis FISIPOL UNMUL by http://e-journals.unmul.ac.id/ is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.